welcome to philippa roberts jewelry
thanks for visiting our site. if you can't find the information you are looking for on this page, please feel free to send us an email or give us a call.
4176 piedmont avenue
oakland, ca 94618
most orders placed for sterling silver jewelry will ship within 2 days. jewelry that is not in stock and most vermeil items will take approximately 3 weeks for delivery. we will notify you upon receiving your order on the status of the items. each jewelry piece will be individually packaged in a linen pouch with a bio card and care instructions in a philippa roberts box with bow.
refund, returns and repair policies:
if you are not fully satisfied with your purchase, simply return the jewelry and a copy of your receipt within 14 days from the date it was shipped for a full refund.
we are happy to do exchanges for a different item within 30 days of shipping. please call our office for a return authorization number before you return or exchange any item.
we will repair your jewelry within a year of purchase. please call us first to receive a repair authorization number. any charges that apply will be assessed prior to our repairing.
returns and repairs can be sent to:
4176 piedmont ave. oakland, ca 94611
phone 510.655.0656 fax 510.655.0657 .